Policy review: This page describes the website workflow and should be reviewed against Nusafir’s operating and legal requirements before publication.
Information you provide
When you submit an inquiry, we receive your name, contact details, company and message. A verification application may include your name, email, phone, passport number if supplied, the person or organization for whom the check is requested, service specific answers, uploaded documents, consent and signature. Optional customer accounts store your email and a protected password hash.
Why we use it
We use this information to answer inquiries, process and track verification requests, contact relevant sources where appropriate, share case updates and handle support. We limit access to staff who need the information for their work.
Storage and sharing
Application documents and consent PDFs are stored outside the public website directory and are provided to authorized administrators through a protected download endpoint. We may share information with relevant institutions, former employers, service providers or authorities when needed for the agreed verification and permitted by applicable rules. Email notifications are processed through the configured email provider.
Accounts and previous cases
Guest applications do not require an account. If you later create an account and verify the same email address, earlier cases submitted with that address may appear in your account.
Retention and requests
We retain information as needed for the service, record keeping and applicable obligations. Retention periods and deletion procedures must be confirmed by Nusafir for each data category. You can ask about access, correction or deletion by contacting m.ihab@nusafir.com.
Contact
Nusafir, Egypt. Email: m.ihab@nusafir.com.